There are several leadership types, the most common are autocratic, democratic and laissez-faire. A good leader will know which style they need to adapt depending on the situation they are faced with. To decide they will take several factors into consideration, the situation/task, the experience of the team, the behaviour of the team and their own ability.
Depending on the task will influence the style. What is the task or situation? Is there a crucial deadline.
Experience of the team –
The behaviour of the team – To compare the technical support team
The planning technical support team is under a laissez-faire management style, this is because they are highly motivated, well established and an experienced team. They communicate very well amongst themselves and can be trusted to get on with tasks and can see the bigger picture.