No, Phil and Linda should not ignore the old timers protest to write the job description. As mentioned in the Case Study (Line 4), the old timers knew their job very well, so only they know the actual job description. The old timers’ questionnaire must be considered as they were the ones who were working and they knew the jobs they were assigned by the management. If Phil and Linda write up the description as they feel, there’s a high chance that they may be missing out on many assigned and unassigned jobs as well as have an incorrect job description because since they are consultants, they would refer to other sources for the job description which may be incorrect.

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