June 4, 2018

Jonah Beene,
CEO Roanoke Branch
Phoenix Advertising,

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Dear Mr. Jonah Beene,
As Vice President of Human Resources Management, I send you this letter to ask your good office to assist me on your company. I would like to make a visit to your company on June 25, 2018 to carry out a five day investigation.
It was brought to Mr. Forest’s attention that several of our clients from your branch, made complaints about your advertising department. He is also particularly worried with the news that two of your long term management employees have left the company within the last few months, along with receiving news of several other management and employee issues arising within your branch.
In order to fulfill the study for the probable causes and further effects of the problems and circumstances within your branch, I would like to ask you some questions about the company and its current situation. I would like to interview some of your employees and clients in relation to these issues. The coverage of my interviews and surveys are based on the company documents stated below; all of which I would like you to have available upon my visit:
– company policies and procedures
– employee performance reviews
– project designs of the last 6 months
– internal and external agendas
– administrative configuration when it comes to company issues
– any other company policies that you may have in place
Your full support is crucial in resolving these problems happening in your branch, and more importantly, in coming up with solutions to ensure a better future at both your branch and within our company as a whole. I am looking forward to working with you and your team soon.
If there are any questions, please do not hesitate to contact me. Thank you for your time and cooperation.
Sincerely,
Asiya Khan
Asiya Khan, VP Human Resources Management

Step 2B: Problems and Illustration
Problems
1. Decline in quality of work output and productivity
2. Management issues within the company
3. Lack of proper accounting
4. Customer service and social media management
5. Lack of necessary management training

Facts and Causes:
Decline in quality and productivity
– little to no communication
– work overload
– low employee morale
– lack of delegation

Impacts and Effects:
The investigation carried out at the Roanoke branch of the Phoenix Advertising company brought to light, the issues with management and employee relations that caused work ethic and performance to be significantly affected.
Employees found themselves working on average, a 12 hour longer week trying to meet deadlines. Complaints were also made of the workload placed on the employees due to the lack of a full work force and delegation. This resulted in a drop in morale and production and an increase in sick days. Projects took longer due to lack of communication, and morale dropped because employees felt drained and uncompensated for extra overtime. The employees showed a huge diminution in their enthusiasm to work, which saw an ebb in performance level and work output.
New management has not been trained accordingly; hence they have not been following standard procedures with staff administration

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