Good attitude and good relationships: Good attitude is very important for building a good relationship. And good relationship helps to resolve conflicts. I should treat others calmly and build mutual respect. We have to be courteous to one another and remain constructive even under pressure.
Be attentive to the fact: By listening carefully, I will be able to understand other’s view about the fact, and why the person is adopting his or her position.
Separate the issue from relationship: In any conflict, there is an issue involved. And if I can separate the issue from a conflict then it can be debated without damaging working relationship.