1.List the advantages of a single customer service center for RR Communications.
There are six of them. a)Costing for individual divisional software and hardware is more while having single center standardize architecture will reduce the cost of having multiple resourcing for individual .b)In the point of view of customer, having single system will also reduce the frustration a customer may face for individual billing and customer system .c)Simplification and standardization of the organization will involve a radical reduction of the number of suppliers and centralized procurement .d)From the business point of view this centralize system can cross-sell services and will increase the business .e)Centralize system will create accountability and transparency for cost .f)It will provide telecommunication regulators and software vendors within formation about company activities.
2.Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center.
•After analyzing a case study and individual president’s behaviors they are motivated by the compensation. So instead of having their compensation based on solely on their divisional success, compensate presidents on organizational success as a whole.


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